Return and Exchange Policy To serve you and provide the best enjoyable shopping experience, please note the store policy for exchange and return: The period for exchange or return is within seven days from the date of purchase. The product must be in its original packaging with all accessories and the size label not removed. In case of return due to a defect or manufacturing flaw in the product, or damage upon delivery, or delivering the wrong product, the customer will not be charged shipping fees. In case of return for other reasons (for example, the size chosen for the ring is not suitable or the description was not read and an unsuitable prayer bead size was selected), the customer will be responsible for the shipping fees. If the customer does not receive the product from the shipping company and the product is returned to the store, the shipping fees will be deducted from the refund. If the customer writes or chooses an incorrect address or contact number, the store is not responsible for non-receipt of the order, and the shipping fees will be deducted once the product is returned to the store. We do not accept returns of products that are scratched or damaged due to misuse. In our opinion, the returned product may be considered not to meet the above standards. If the customer requests a modification or customization of the product according to their preference, such as changing the size, number of beads, or changing the Karkousha, etc., it will not be eligible for exchange or return. Shipping fees: refer to the amount deducted from the invoice value as charges for the shipping company. Method of returning a product: Contact customer service via WhatsApp at (0546345785) and explain the reason for the return. General provisions: The store is pleased to receive any feedback or complaints through WhatsApp contact (0546345785).
